FAQ answers for wallet checks
The FAQ is where we explain the steps behind common wallet and account questions without making you search through the cashier. Start with the wallet name shown on your account, then check whether a receipt, phone verification, or bank reference is needed for the status question. Our answers cover DANA, OVO, GoPay, QRIS, virtual account, and bank transfer routes, including BCA, BRI,
Mandiri, and BNI references. If a status still does not match, the FAQ points you toward account help with the details we need to check.
- DANA
- OVO
- GoPay
- QRIS
